Blog

  • AT&T SW – Plan Coding Issues Impacting Mail-Order Prescription Claims

    AT&T SW – Plan Coding Issues Impacting Mail-Order Prescription Claims

    The Union has received a Labor Notice regarding coding issues that impacted certain mail-order (Maintenance Choice/mail service) prescription drug claims across multiple medical plan options, under NIC, Mobility Purple, West CWA and IBEW, and Southwest.

    These issues impacted mail-order prescriptions only; retail pharmacy copays were not affected. The notice outlines the identified issues and the corrective actions currently underway.

    Summary of Identified Issues:

    Issue #1 – Missing Coinsurance at Mail

    Timeframe: January 1, 2025 – May 14, 2026

    Description: Coinsurance was not applied to certain mail-order prescriptions.

    Member Impact: Members paid $0 copays for generics and preferred brand drugs when coinsurance should have been applied.

    Issue #2 – Mail Coinsurance Overcharge (20% vs. 10%)

    Timeframe: January 1, 2025 – May 14, 2026

    What happened: Mail coinsurance was set at 20% instead of 10% for generic & preferred brands.

    Member impact: Members paid higher-than-expected coinsurance.

    Issue #3 – Specialty Coinsurance (10% vs. 20%)

    Timeframe: January 1, 2025 – December 31, 2025

    What happened: Coinsurance was set at 10% vs 20%.

    Member impact: Minimal, as most claims hit the $100 max, but some claims paid at a lower coinsurance

    Impacted Participant Counts

    NIC: 64 impacted members / 828 claims

    Mobility Purple: 522 impacted members / 2,609 claims

    West IBEW: Counts under 50 (not disclosed for confidentiality)

    West CWA: 1,280 impacted members / 4,392 claims

    Southwest: 3,087 impacted members / 10,694 claims

    Counts fewer than 50 are not reported to maintain confidentiality and protect personal health information.

    (*For clarification, a claim is each time a prescription is filled; for example, one person filling five prescriptions equals 5 claims, while 100 people filling two prescriptions each equals 200 claims.)

    Corrective Actions

    Caremark will reverse and reprocess all impacted claims. Members who were overcharged will receive refunds via mail. Members who were undercharged will not be billed, and those costs will be absorbed by Caremark. For additional questions, please advise your members to contact CVS Customer Care at 800-378-8851.

    If you have any questions or need additional clarification to support member discussions, please let me know.

    Jim Winsett

    President, CWA Local 6210

  • Get Involved!

    Get Involved!

    CWA District 2-13 Rallies for Children

    Led by CWA District 2-13’s Human Rights and Women’s Committee Representative and Local 2336 President Melissa Smith-Kupihea, Locals are encouraged to participate in the “No Child Gets Left Behind” initiative. Members are being asked to donate travel luggage to shelters, foster care agencies, and transitional homes within the District so that children in need are able to move their belongings with dignity. Many children are forced to resort to black trash bags for transport.

    The initiative will run through July 5, 2026.

    For more information on this initiative, please email President Smith-Kupihea.

  • Journalists Shut Down AI Slop at POLITICO

    Journalists Shut Down AI Slop at POLITICO

    Last month, POLITICO management, after months of negotiations between our members at the Washington-Baltimore News Guild (TNG-CWA Local 32035), agreed to shut down two artificial intelligence “tools” that spread misinformation. Our members at POLITICO and E&E News announced in December of 2025 a landmark win in their arbitration case against POLITICO over the company’s unilateral introduction of artificial intelligence tools that bypassed negotiated safeguards and undermined core journalistic standards.

    The company will shut down Capitol AI Report-Builder, a tool that produced branded policy reports for POLITICO Pro subscribers without any editorial review, despite generating glaring factual errors. It also will not revive the “Live Summaries” AI feature, which generated error-riddled unedited coverage of major political events, including the 2024 Democratic National Convention and Vice Presidential Debate. Both uses were found by an arbitrator in November 2025 to have violated POLITICO and E&E News members’ collective bargaining agreement.

    “This is an extraordinary win not just for our members, but for everyone who believes journalism must remain in human hands,” said Ariel Wittenberg, the unit chair. “We refused to back down, and POLITICO heard us loud and clear that these tools do not belong in our newsroom.”

    The arbitration case was one of the first major labor rulings in the United States to address the impact of AI on journalists’ work and sets a major precedent for the future of journalism in the age of artificial intelligence.

    Click here to read more about this landmark case.

  • AFA-CWA Lands Paid Sick Leave for Virginia Workers

    AFA-CWA Lands Paid Sick Leave for Virginia Workers

    Last month, Flight Attendants represented by the Association of Flight Attendants-CWA (AFA-CWA) won a political victory with the signing of legislation to expand paid sick leave to all Virginia workers. AFA-CWA members joined allies including the Air Line Pilots Association, International (ALPA); the Virginia AFL-CIO; and NoVA Labor, the Northern Virginia AFL-CIO representing 72 local unions and over 56,000 workers.

    The new program has a phased implementation based on employer size, ensuring that all Virginians have the basic protection of paid sick days. Members of United AFA-CWA Council 21 (AFA-CWA Local 22021) lobbied at the Virginia Capitol building, fighting airline executives’ attempts to exclude airline industry workers from the program.

    “Our union has long fought to make sure Flight Attendants are included in paid and unpaid leave policies,” reads a statement from the AFA-CWA. “State by state, airlines attempt to exclude us, but we continue to fight to make sure Flight Attendants have access to the same benefits as any other workers. In Minnesota, we’ve beaten back airlines’ attempts to exclude airline workers from the state’s earned sick and safe time law, with our own Kaela Berg leading the fight in the State House.”

    Congratulations to all the AFA-CWA activists who fought for, and won, paid sick leave for all Virginia workers!

  • CWA Members Finally See Justice for Fallen CWA Trooper

    CWA Members Finally See Justice for Fallen CWA Trooper

    After nearly three years of waiting, members of West Virginia Troopers-CWA Local 2019 finally saw justice served after their union brother, West Virginia State Trooper Cory Maynard, was killed in the line of duty. The suspect in the crime, Timothy Kennedy, fled the scene and was later captured after a six-hour manhunt.

    Kennedy was charged with several felonies, including first-degree murder. After a three-week trial, on May 18, 2026, Kennedy was found guilty on all counts and the jury recommended a sentence of life in prison without the possibility of parole. Sentencing is scheduled for July 2.

    Fellow Trooper and CWA Local 2019 President, Sgt. L.A. Faircloth, wrote in a statement, “Sgt. Maynard was a dedicated member of the State Police for over 15 years, serving West Virginia communities with honor, courage, and compassion. Sgt. Maynard was also a husband, a father, and a brother in green.”

    CWA members will continue to honor the memory and sacrifice of Sgt. Maynard.

  • In Wake of Meta Layoffs, Alphabet Workers Union-CWA Calls on Tech Workers to Get Organized

    In Wake of Meta Layoffs, Alphabet Workers Union-CWA Calls on Tech Workers to Get Organized

    Last month, Meta sent shockwaves through the tech industry, performing a round of mass layoffs that eliminated approximately 8,000 jobs. This move prompted the elected Executive Board of the Alphabet Workers Union (AWU-CWA Local 9009) to release a statement calling on tech workers to get organized.

    “It might feel like we are powerless in the face of these overwhelming market forces, but as the tech workers who power these companies, we are the people best positioned to do something about it,” reads the statement. “The products generating massive profits for companies like Meta and Google don’t exist without our labor. That’s why we say to Googlers and tech workers across the industry: Don’t mourn, organize!”

    Meta’s mass layoffs occurred during Google I/O, a flashy annual event during which Alphabet unveils new products. At the Google I/O Demo Day for employees in Mountain View, Calif., AWU-CWA members armed with clipboards walked the lines of workers waiting to get into the event, educating coworkers about the Googlers for Job Security campaign demands and gathering new petition signatures. As AWU-CWA member Ezra Wu said, “We need security to be creative, and creativity is what powers all the cool stuff that happens at I/O.”

    To stay up to date on AWU-CWA’s Googlers for Job Security campaign and future calls to action, follow them on InstagramXFacebookBluesky, and LinkedIn.